Company Overview: is a leading manufacturing company dedicated to providing exceptional solutions. We pride ourselves on our commitment to customer satisfaction and seek passionate individuals to join our dynamic team.
Job Description: As a Customer Service Representative, you will be the first point of contact for our customers, ensuring every interaction is handled with professionalism and empathy. You will play a crucial role in maintaining customer satisfaction by resolving issues, providing accurate information, and fostering positive relationships.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner.
- Identify and assess customers’ needs to achieve satisfaction, escalating issues as needed to appropriate departments.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to ensure swift resolution of customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist with placing orders, refunds, or exchanges.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to work independently and collaboratively within a team environment.
- Proficient in Microsoft Office and CRM software (e.g., Salesforce).
- Willingness to work a flexible schedule, including evenings and weekends.
Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Opportunities for career growth and development.
- Friendly and supportive work environment fostering creativity and collaboration.
Application Process: Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications and interest in the position to [email address or application portal].
Equal Opportunity Employer: [Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.